How to Handle Disputes in Medical Device Debt Collection

Collecting debts is rarely an easy thing, but it can be trickier in some industries than others. Medical debt collection can be thorny.

When a consumer buys a product and owes money for it, people don’t tend to sympathize much because they chose to make a purchase and need to live up to their end of the bargain. However, medical patients don’t choose to get sick.

Doctors and other healthcare professionals need to buy equipment to operate their facilities. They need to pay to keep the lights on, and they can’t afford to be without money that was supposed to be in their accounts.

Nobody running a business wants to divert their time and attention away from their main focus, yet they can’t let debts remain uncollected. That’s where Summit A*R comes in!

Please read on to learn how we help solve disputes when it comes to medical device debt collection.

Friendly and Professional

Let’s face it. Debt collection often has a bad reputation. The movies make debt collection look violent, and sometimes, real debt collectors do in fact use aggressive tactics. Healthcare workers don’t want to anger patients, nor do they want any rift between them and suppliers they’d like to work with long-term.

Summit A*R is a medical collection company that prides itself on treating everybody with dignity. Our PHD philosophy stands for Preserve Human Dignity, something we embody with everybody we encounter.

Our trained negotiators view their role as finding the best way for everybody, and they never judge anybody for being behind on their debts. They treat everyone with kindness and courtesy while working towards an arrangement that helps everybody.

Most importantly, they will never use the underhanded tactics sometimes associated, rightly or wrongly, with debt collection, such as aggressive language, threatening language, late-night calls, robocalls, or anything like that. These hostile tactics can backfire: Even when they work, they leave a very bad taste in people’s mouths that pushes them away from your healthcare practice. Our human-centric approach ensures you collect what you’re owed—and avoid angering your customers.

And the funny thing is, they’re not even more effective! Summit A*R is proud to collect nearly double the industry average without resorting to these types of tactics. Everything we do and say will reflect well on your business, so patients and business partners will have no reason to think badly of your practice.

Skip Tracing Done Better

Healthcare specialists are experts in their field of medicine. That doesn’t mean they know how to collect debts. This is true for most companies who get put in a funny position by debtors.

Do they waste time and money trying to track the debtors down, or cut their losses and simply accept that they won’t be paid? It’s tricky, because there’s no guarantee that they’ll find the debtor or their assets, so it can backfire. However, eating the financial loss also harms their balance sheet, and sets a negative, demoralizing precedent.

Summit A*R knows how to make a difference because our skip tracing department is run by a fully licensed private investigator. Their skills, experience, and tools will help locate the debtor and their assets sooner than you ever could on your own.

Many skip tracing departments rely on free resources. Ours doesn’t, and the results show. Finally, we don’t charge an extra fee for using our private investigator, so you don’t need to do any cost-benefit calculations.

Prompt Reporting

In addition to our ethical collection tactics, we’re incredibly prompt. Summit A*R’s trained specialists know how to file prompt reports to all the major credit bureaus, a powerful way to motivate debtors to pay up because it changes their calculation. Currently, not repaying the debt is financially more beneficial than paying it.

Once the credit bureaus know there’s an outstanding debt, they’ll find it harder and more expensive to obtain a loan in the future, an added expense they need to avoid. That’s why it makes more sense for them to simply pay back what they owe.

A+ Rating and Outstanding Compliance Record

Summit A*R is proud of our A+ rating from the Better Business Bureau and our perfect compliance record. Debt collection can be a thorny, heated task. Nobody loves being asked for money, even, or perhaps especially, when they really owe it.

We shield our clients from any potential fines, penalties or lawsuits by ensuring we comply with all regulations and laws. That’s how we’ve operated for over 28 years and we’re proud to remain on that path.

HIPAA Compliant

Debt collection in niche sectors all have their own quirks. When it comes to medical debt collection and collection for medical devices, HIPAA compliance is huge. All patients deserve to have their privacy rights protected and respected.

Indeed, these are enshrined in law, so violating them could have considerable financial, legal, and reputational costs. Summit A*R is experienced in the field of medical debt and will never violate anybody’s HIPAA rights. Patients can breathe easy, and so can your practice, knowing that no aggrieved patients will take legal action.

Summit A*R is proud to have a patient complaint rate of 0.02%. Given the nature of our industry and how debtors are understandably not in great moods under financial pressure, we think this is an excellent rate.

Pre-Collection Services

Finally, healthcare professionals don’t really love collecting debts, but there’s a lot of busy-work they don’t like! We’re happy to take this off their plates and do it more effectively.

Summit A*R offers pre-collection services that will streamline your healthcare operation and help it run more efficiently and effectively. It will also let you focus on providing healthcare instead of paperwork, which probably isn’t what you got into the industry to do.

Don’t hesitate to contact us to see how our consulting and pre-collection services can help you today.

Running a healthcare practice takes a lot of studying, stress, and long hours. Getting qualified takes years, and you end up spending many hours away from your personal life. Don’t waste even more time trying to hound debtors or filing paperwork. Trust Summit A*R with your collection policy to get your medical and medical device debts collected and your finances in a healthier state.